Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed within 2-5 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.
Shipping Timeframes
- Domestic (US) shipping: 7-14 business days after processing
- International shipping: 14-21 business days after processing
Please note: These are estimated timeframes. Actual delivery may vary based on carrier performance, customs processing (for international orders), and destination.
Shipping Methods
We work with trusted shipping partners to ensure your wellness products arrive safely. Shipping methods and carriers are selected based on your location and order details.
Tracking Your Order
Once your order ships, you'll receive:
- Shipping confirmation email with tracking number
- Real-time tracking updates
- Delivery notifications
International Shipping
We ship to select international markets. Please note:
- Customs and duties: International customers are responsible for any customs fees, duties, or taxes imposed by their country
- Customs delays: International shipments may experience delays during customs processing
- Address accuracy: Ensure your shipping address is complete and accurate to avoid delays
Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
Order Issues
If your order is delayed, lost, or damaged in transit, please contact us at veridiansource@rozeva.org with your order number and we'll work with the carrier to resolve the issue.
Questions?
For shipping inquiries, contact us at veridiansource@rozeva.org.